New Client Information

• WHAT YOU CAN EXPECT FROM ME

  • I travel anywhere if needed for rehab cases. I currently travel to the SW Ohio and Indianapolis area on a 4-5 week rotation to trim and shoe.​ I also travel quit regularly to NE Ohio, NW Ohio, and Mid Ohio. ​

    • If your horse is not located in these areas, we are willing to travel with an exception of travel fee for a single client applied.​​ We also offer Haul-in Services.

  • My Hourly rate will start the minute I unload my tools from the vehicle to when they are packed up. This also includes time of consulting about care for the horse.  

  • I will make an effort to be on time for appointments, but please be flexible with me. Most horses on my schedule are rehab horses or horses with physical issues. These horses sometimes dictate I spend more time with them and need to reschedule.​​ I will work best to schedule that into consideration when I make your appointments, but sometimes things happen. 

  • I will respect and be fair with your horse. 

    • If behavioral issues seem to be too dangerous for me to work I will ask to reschedule and either the vet sedate the horse or the horse receive training before the next appointment. ​

  • I will approach your horse's hoof care with a full horse management mindset. This means I will take into consideration your horses diet, turn-out, veterinary care, and everyday management to get them the healthiest strongest hooves possible. 

  • I do like working with your bodyworker and vet (especially during rehabs) because I believe that working as a team together the horse will thrive the best.

  •  I encourage owners to ask questions during the appointment and in-between appointments about their horses hoof care. 

  • I will respond as soon as possible to calls and texts/messages , but please know that some days I try to take off for personal reasons and will not respond right away. But, I will respond as soon as I possibly can. 

  • If at an appointment for some reason the appointment goes longer than 30 minutes, The per hour rate will be applied.  

    • This applies to any horses that  I  do not categories as a maintenance trims. ​

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• Expectations of Clients

  • To stay on a 4-5 week trim cycle (no exception). This can vary to 5-6 weeks during the winter ( horse by horse basis). Some horses may even require shorter trim cycles 2-3 weeks. 

  • Scheduling the next appointment as the current appointment ends.

    • This allows you (the client) to make sure you are being scheduled on time and stay in the books.​ 

    • If you do not stay on the books I will not guarantee you can get a spot on time or be kept as a client of AMW Equine Services LLC. 

  • Please have your horses ready at their appointed time. This includes clean, mud-free legs.

    • ​This allows me to stay on schedule for the day as much as possible. 

  • For Glue-Ons... have a dry matted or concrete flat surface to work on that is out of the elements as much as possible.

    • ​If you do not have this type an area. I do offer Haul-in Services. 

    • For Glue-ons be prepared to spend a few hours during a glue-on appointments for video, photos, and for shoe application.

  •  Other than behavior issues related to pain I expect the horse to stand quietly and behave.

    • Some behavior issues I can work with, but a training fee will be added the bill.

    • I do NOT tolerate kicking, biting, or being stomped on. If these behaviors are not addressed. It will be grounds of ending services, and full bill for services will be expected to be paid. 

  • I expect clients to pay on time. If you decide to pay through an invoice and do not pay by due date there will be a $50 late fee applied to the invoice.

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• • Cancellation Policy

    • If cancelling 24 hours or less of appointment, the full amount of services and travel will be expected to be invoiced and paid.

    • If cancelled 48 hrs before appointment, the 50% amount of services that were scheduled will be invoiced. If these invoices are not paid you will not be allowed to reschedule. 

    • If you are more than 20 minutes late to your appointment it will be considered a cancellation and full payment of services will be invoiced. Again, if theses invoices are not paid you will not be allowed to reschedule

    • ​I understand emergencies happen and will be considered on a case by case basis. ​